Return and Replacement Policy

We offer a 10-day return policy, meaning you have 10 days from receiving your item to request a return.

Return Eligibility

Your item must be unused, in the same condition as when you received it, with tags, and in its original packaging. A receipt or proof of purchase is required.

Once the product has been used, it is not eligible for return. However, we will replace or fix issues that qualify as manufacturing defects or if the item does not meet the specifications listed on our website.

To start a return, contact us at support@zenpure.in. If your return is accepted, we will arrange a return pickup. For any return questions, feel free to reach out to us at support@zenpure.in.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and replace any item for genuine claims.

Exceptions / Non-returnable Items

Certain items, such as consumables like inline filters and membranes, cannot be returned once used. However, we will replace them if they have manufacturing defects or do not meet the specifications listed on our website. For specific concerns, please contact us.

Refunds

Once we receive and inspect your return, we will notify you about the refund approval status. If approved, a refund will be processed to your original payment method. Please allow 7 to 10 business days for your bank or credit card company to process and post the refund.